SOLUTION

Customer Retention Analytics

Extract churn signals from every customer conversation to predict, explain, and prevent churn at scale.

QUERYBOOST AI PROMPT
Analyze this customer conversation for churn signals: {transcript}
Extract the following:
1. Did customer express intent to cancel or leave?
2. Primary driver of churn (price, service, competitor, life change)
3. Overall churn risk level
4. Was a save attempt made? Was offer accepted?
Return structured churn analysis with reasoning.
AI OUTPUT SCHEMA
churn_intent: boolean
churn_driver: enum[price, service_quality, competitor, ...]
churn_risk: enum[none, low, medium, high]
save_attempt: boolean
offer_accept: boolean
reasoning: string
Scroll right for more →
id
agent
cust
transcript
churn_intent
churn_driver
churn_risk
save_attempt
offer_accept
reasoning
20001
A1000
C1000
I've been with you for 5 years but your competitor is offering half the price. I want to cancel.
20002
A1017
C1023
Actually, that loyalty discount sounds great. I'll stay if you can apply that to my account.
20003
A1034
C1046
The service has been terrible lately. Three outages this month alone. I'm done.
20004
A1051
C1069
I'm moving abroad next month so I'll need to cancel my subscription.
20005
A1068
C1092
I saw your competitor has better features now. What can you offer to keep me?
20006
A1085
C1115
Just calling to update my payment method. Everything else is fine.
20007
A1102
C1138
I don't use half the features I'm paying for. Is there a cheaper plan?
20008
A1119
C1161
My kids have moved out and I just don't need this anymore. Please cancel.
20009
A1136
C1184
Every time I call it's a different issue. I'm exhausted. Just cancel my account.
20010
A1153
C1207
I appreciate the offer but money is really tight right now. I need to cut expenses.
20011
A1170
C1230
What's your best price? I've been quoted $40 less elsewhere.
20012
A1187
C1253
I love your product, just wanted to give feedback on the new update.
20013
A1204
C1276
The billing errors every month are unacceptable. This is the last straw.
20014
A1221
C1299
I'm thinking about canceling. What happens to my data if I leave?
20015
A1238
C1322
OK, the free month convinced me. I'll give it another try.
20016
A1255
C1345
I've been with you for 5 years but your competitor is offering half the price. I want to cancel.
20017
A1272
C1368
Actually, that loyalty discount sounds great. I'll stay if you can apply that to my account.
20018
A1289
C1391
The service has been terrible lately. Three outages this month alone. I'm done.
20019
A1306
C1414
I'm moving abroad next month so I'll need to cancel my subscription.
20020
A1323
C1437
I saw your competitor has better features now. What can you offer to keep me?
20021
A1340
C1460
Just calling to update my payment method. Everything else is fine.
20022
A1357
C1483
I don't use half the features I'm paying for. Is there a cheaper plan?
20023
A1374
C1506
My kids have moved out and I just don't need this anymore. Please cancel.
20024
A1391
C1529
Every time I call it's a different issue. I'm exhausted. Just cancel my account.
20025
A1408
C1552
I appreciate the offer but money is really tight right now. I need to cut expenses.
20026
A1425
C1575
What's your best price? I've been quoted $40 less elsewhere.
20027
A1442
C1598
I love your product, just wanted to give feedback on the new update.
20028
A1459
C1621
The billing errors every month are unacceptable. This is the last straw.
20029
A1476
C1644
I'm thinking about canceling. What happens to my data if I leave?
20030
A1493
C1667
OK, the free month convinced me. I'll give it another try.
20031
A1510
C1690
I've been with you for 5 years but your competitor is offering half the price. I want to cancel.
20032
A1527
C1713
Actually, that loyalty discount sounds great. I'll stay if you can apply that to my account.
20033
A1544
C1736
The service has been terrible lately. Three outages this month alone. I'm done.
20034
A1561
C1759
I'm moving abroad next month so I'll need to cancel my subscription.
20035
A1578
C1782
I saw your competitor has better features now. What can you offer to keep me?
20036
A1595
C1805
Just calling to update my payment method. Everything else is fine.
20037
A1612
C1828
I don't use half the features I'm paying for. Is there a cheaper plan?
20038
A1629
C1851
My kids have moved out and I just don't need this anymore. Please cancel.
20039
A1646
C1874
Every time I call it's a different issue. I'm exhausted. Just cancel my account.
20040
A1663
C1897
I appreciate the offer but money is really tight right now. I need to cut expenses.
20041
A1680
C1920
What's your best price? I've been quoted $40 less elsewhere.
20042
A1697
C1943
I love your product, just wanted to give feedback on the new update.
20043
A1714
C1966
The billing errors every month are unacceptable. This is the last straw.
20044
A1731
C1989
I'm thinking about canceling. What happens to my data if I leave?
20045
A1748
C2012
OK, the free month convinced me. I'll give it another try.
20046
A1765
C2035
I've been with you for 5 years but your competitor is offering half the price. I want to cancel.
20047
A1782
C2058
Actually, that loyalty discount sounds great. I'll stay if you can apply that to my account.
20048
A1799
C2081
The service has been terrible lately. Three outages this month alone. I'm done.
20049
A1816
C2104
I'm moving abroad next month so I'll need to cancel my subscription.
20050
A1833
C2127
I saw your competitor has better features now. What can you offer to keep me?
20051
A1850
C2150
Just calling to update my payment method. Everything else is fine.
20052
A1867
C2173
I don't use half the features I'm paying for. Is there a cheaper plan?
20053
A1884
C2196
My kids have moved out and I just don't need this anymore. Please cancel.
20054
A1901
C2219
Every time I call it's a different issue. I'm exhausted. Just cancel my account.
20055
A1918
C2242
I appreciate the offer but money is really tight right now. I need to cut expenses.
20056
A1935
C2265
What's your best price? I've been quoted $40 less elsewhere.
20057
A1952
C2288
I love your product, just wanted to give feedback on the new update.
20058
A1969
C2311
The billing errors every month are unacceptable. This is the last straw.
20059
A1986
C2334
I'm thinking about canceling. What happens to my data if I leave?
20060
A2003
C2357
OK, the free month convinced me. I'll give it another try.
20061
A2020
C2380
I've been with you for 5 years but your competitor is offering half the price. I want to cancel.
20062
A2037
C2403
Actually, that loyalty discount sounds great. I'll stay if you can apply that to my account.
20063
A2054
C2426
The service has been terrible lately. Three outages this month alone. I'm done.
20064
A2071
C2449
I'm moving abroad next month so I'll need to cancel my subscription.
20065
A2088
C2472
I saw your competitor has better features now. What can you offer to keep me?
20066
A2105
C2495
Just calling to update my payment method. Everything else is fine.
20067
A2122
C2518
I don't use half the features I'm paying for. Is there a cheaper plan?
20068
A2139
C2541
My kids have moved out and I just don't need this anymore. Please cancel.
20069
A2156
C2564
Every time I call it's a different issue. I'm exhausted. Just cancel my account.
20070
A2173
C2587
I appreciate the offer but money is really tight right now. I need to cut expenses.
20071
A2190
C2610
What's your best price? I've been quoted $40 less elsewhere.
20072
A2207
C2633
I love your product, just wanted to give feedback on the new update.
20073
A2224
C2656
The billing errors every month are unacceptable. This is the last straw.
20074
A2241
C2679
I'm thinking about canceling. What happens to my data if I leave?
20075
A2258
C2702
OK, the free month convinced me. I'll give it another try.
20076
A2275
C2725
I've been with you for 5 years but your competitor is offering half the price. I want to cancel.
20077
A2292
C2748
Actually, that loyalty discount sounds great. I'll stay if you can apply that to my account.
20078
A2309
C2771
The service has been terrible lately. Three outages this month alone. I'm done.
20079
A2326
C2794
I'm moving abroad next month so I'll need to cancel my subscription.
20080
A2343
C2817
I saw your competitor has better features now. What can you offer to keep me?
20081
A2360
C2840
Just calling to update my payment method. Everything else is fine.
20082
A2377
C2863
I don't use half the features I'm paying for. Is there a cheaper plan?
20083
A2394
C2886
My kids have moved out and I just don't need this anymore. Please cancel.
20084
A2411
C2909
Every time I call it's a different issue. I'm exhausted. Just cancel my account.
20085
A2428
C2932
I appreciate the offer but money is really tight right now. I need to cut expenses.
20086
A2445
C2955
What's your best price? I've been quoted $40 less elsewhere.
20087
A2462
C2978
I love your product, just wanted to give feedback on the new update.
20088
A2479
C3001
The billing errors every month are unacceptable. This is the last straw.
20089
A2496
C3024
I'm thinking about canceling. What happens to my data if I leave?
20090
A2513
C3047
OK, the free month convinced me. I'll give it another try.
20091
A2530
C3070
I've been with you for 5 years but your competitor is offering half the price. I want to cancel.
20092
A2547
C3093
Actually, that loyalty discount sounds great. I'll stay if you can apply that to my account.
20093
A2564
C3116
The service has been terrible lately. Three outages this month alone. I'm done.
20094
A2581
C3139
I'm moving abroad next month so I'll need to cancel my subscription.
20095
A2598
C3162
I saw your competitor has better features now. What can you offer to keep me?
20096
A2615
C3185
Just calling to update my payment method. Everything else is fine.
20097
A2632
C3208
I don't use half the features I'm paying for. Is there a cheaper plan?
20098
A2649
C3231
My kids have moved out and I just don't need this anymore. Please cancel.
20099
A2666
C3254
Every time I call it's a different issue. I'm exhausted. Just cancel my account.
20100
A2683
C3277
I appreciate the offer but money is really tight right now. I need to cut expenses.
20101
A2700
C3300
What's your best price? I've been quoted $40 less elsewhere.
20102
A2717
C3323
I love your product, just wanted to give feedback on the new update.
20103
A2734
C3346
The billing errors every month are unacceptable. This is the last straw.
20104
A2751
C3369
I'm thinking about canceling. What happens to my data if I leave?
20105
A2768
C3392
OK, the free month convinced me. I'll give it another try.
20106
A2785
C3415
I've been with you for 5 years but your competitor is offering half the price. I want to cancel.
20107
A2802
C3438
Actually, that loyalty discount sounds great. I'll stay if you can apply that to my account.
20108
A2819
C3461
The service has been terrible lately. Three outages this month alone. I'm done.
20109
A2836
C3484
I'm moving abroad next month so I'll need to cancel my subscription.
20110
A2853
C3507
I saw your competitor has better features now. What can you offer to keep me?
20111
A2870
C3530
Just calling to update my payment method. Everything else is fine.
20112
A2887
C3553
I don't use half the features I'm paying for. Is there a cheaper plan?
20113
A2904
C3576
My kids have moved out and I just don't need this anymore. Please cancel.
20114
A2921
C3599
Every time I call it's a different issue. I'm exhausted. Just cancel my account.
20115
A2938
C3622
I appreciate the offer but money is really tight right now. I need to cut expenses.
20116
A2955
C3645
What's your best price? I've been quoted $40 less elsewhere.
20117
A2972
C3668
I love your product, just wanted to give feedback on the new update.
20118
A2989
C3691
The billing errors every month are unacceptable. This is the last straw.
20119
A3006
C3714
I'm thinking about canceling. What happens to my data if I leave?
20120
A3023
C3737
OK, the free month convinced me. I'll give it another try.
20121
A3040
C3760
I've been with you for 5 years but your competitor is offering half the price. I want to cancel.
20122
A3057
C3783
Actually, that loyalty discount sounds great. I'll stay if you can apply that to my account.
20123
A3074
C3806
The service has been terrible lately. Three outages this month alone. I'm done.
20124
A3091
C3829
I'm moving abroad next month so I'll need to cancel my subscription.
20125
A3108
C3852
I saw your competitor has better features now. What can you offer to keep me?
20126
A3125
C3875
Just calling to update my payment method. Everything else is fine.
20127
A3142
C3898
I don't use half the features I'm paying for. Is there a cheaper plan?
20128
A3159
C3921
My kids have moved out and I just don't need this anymore. Please cancel.
20129
A3176
C3944
Every time I call it's a different issue. I'm exhausted. Just cancel my account.
20130
A3193
C3967
I appreciate the offer but money is really tight right now. I need to cut expenses.
20131
A3210
C3990
What's your best price? I've been quoted $40 less elsewhere.
20132
A3227
C4013
I love your product, just wanted to give feedback on the new update.
20133
A3244
C4036
The billing errors every month are unacceptable. This is the last straw.
20134
A3261
C4059
I'm thinking about canceling. What happens to my data if I leave?
20135
A3278
C4082
OK, the free month convinced me. I'll give it another try.
20136
A3295
C4105
I've been with you for 5 years but your competitor is offering half the price. I want to cancel.
20137
A3312
C4128
Actually, that loyalty discount sounds great. I'll stay if you can apply that to my account.
20138
A3329
C4151
The service has been terrible lately. Three outages this month alone. I'm done.
20139
A3346
C4174
I'm moving abroad next month so I'll need to cancel my subscription.
20140
A3363
C4197
I saw your competitor has better features now. What can you offer to keep me?
20141
A3380
C4220
Just calling to update my payment method. Everything else is fine.
20142
A3397
C4243
I don't use half the features I'm paying for. Is there a cheaper plan?
20143
A3414
C4266
My kids have moved out and I just don't need this anymore. Please cancel.
20144
A3431
C4289
Every time I call it's a different issue. I'm exhausted. Just cancel my account.
20145
A3448
C4312
I appreciate the offer but money is really tight right now. I need to cut expenses.
20146
A3465
C4335
What's your best price? I've been quoted $40 less elsewhere.
20147
A3482
C4358
I love your product, just wanted to give feedback on the new update.
20148
A3499
C4381
The billing errors every month are unacceptable. This is the last straw.
20149
A3516
C4404
I'm thinking about canceling. What happens to my data if I leave?
20150
A3533
C4427
OK, the free month convinced me. I'll give it another try.
20151
A3550
C4450
I've been with you for 5 years but your competitor is offering half the price. I want to cancel.
20152
A3567
C4473
Actually, that loyalty discount sounds great. I'll stay if you can apply that to my account.
20153
A3584
C4496
The service has been terrible lately. Three outages this month alone. I'm done.
20154
A3601
C4519
I'm moving abroad next month so I'll need to cancel my subscription.
20155
A3618
C4542
I saw your competitor has better features now. What can you offer to keep me?
20156
A3635
C4565
Just calling to update my payment method. Everything else is fine.
20157
A3652
C4588
I don't use half the features I'm paying for. Is there a cheaper plan?
20158
A3669
C4611
My kids have moved out and I just don't need this anymore. Please cancel.
20159
A3686
C4634
Every time I call it's a different issue. I'm exhausted. Just cancel my account.
20160
A3703
C4657
I appreciate the offer but money is really tight right now. I need to cut expenses.
20161
A3720
C4680
What's your best price? I've been quoted $40 less elsewhere.
20162
A3737
C4703
I love your product, just wanted to give feedback on the new update.
20163
A3754
C4726
The billing errors every month are unacceptable. This is the last straw.
20164
A3771
C4749
I'm thinking about canceling. What happens to my data if I leave?
20165
A3788
C4772
OK, the free month convinced me. I'll give it another try.
20166
A3805
C4795
I've been with you for 5 years but your competitor is offering half the price. I want to cancel.
20167
A3822
C4818
Actually, that loyalty discount sounds great. I'll stay if you can apply that to my account.
20168
A3839
C4841
The service has been terrible lately. Three outages this month alone. I'm done.
20169
A3856
C4864
I'm moving abroad next month so I'll need to cancel my subscription.
20170
A3873
C4887
I saw your competitor has better features now. What can you offer to keep me?
20171
A3890
C4910
Just calling to update my payment method. Everything else is fine.
20172
A3907
C4933
I don't use half the features I'm paying for. Is there a cheaper plan?
20173
A3924
C4956
My kids have moved out and I just don't need this anymore. Please cancel.
20174
A3941
C4979
Every time I call it's a different issue. I'm exhausted. Just cancel my account.
20175
A3958
C5002
I appreciate the offer but money is really tight right now. I need to cut expenses.
20176
A3975
C5025
What's your best price? I've been quoted $40 less elsewhere.
20177
A3992
C5048
I love your product, just wanted to give feedback on the new update.
20178
A1009
C5071
The billing errors every month are unacceptable. This is the last straw.
20179
A1026
C5094
I'm thinking about canceling. What happens to my data if I leave?
20180
A1043
C5117
OK, the free month convinced me. I'll give it another try.
20181
A1060
C5140
I've been with you for 5 years but your competitor is offering half the price. I want to cancel.
20182
A1077
C5163
Actually, that loyalty discount sounds great. I'll stay if you can apply that to my account.
20183
A1094
C5186
The service has been terrible lately. Three outages this month alone. I'm done.
20184
A1111
C5209
I'm moving abroad next month so I'll need to cancel my subscription.
20185
A1128
C5232
I saw your competitor has better features now. What can you offer to keep me?
20186
A1145
C5255
Just calling to update my payment method. Everything else is fine.
20187
A1162
C5278
I don't use half the features I'm paying for. Is there a cheaper plan?
20188
A1179
C5301
My kids have moved out and I just don't need this anymore. Please cancel.
20189
A1196
C5324
Every time I call it's a different issue. I'm exhausted. Just cancel my account.
20190
A1213
C5347
I appreciate the offer but money is really tight right now. I need to cut expenses.
20191
A1230
C5370
What's your best price? I've been quoted $40 less elsewhere.
20192
A1247
C5393
I love your product, just wanted to give feedback on the new update.
20193
A1264
C5416
The billing errors every month are unacceptable. This is the last straw.
20194
A1281
C5439
I'm thinking about canceling. What happens to my data if I leave?
20195
A1298
C5462
OK, the free month convinced me. I'll give it another try.
20196
A1315
C5485
I've been with you for 5 years but your competitor is offering half the price. I want to cancel.
20197
A1332
C5508
Actually, that loyalty discount sounds great. I'll stay if you can apply that to my account.
20198
A1349
C5531
The service has been terrible lately. Three outages this month alone. I'm done.
20199
A1366
C5554
I'm moving abroad next month so I'll need to cancel my subscription.
20200
A1383
C5577
I saw your competitor has better features now. What can you offer to keep me?

THE CHALLENGE

What retention teams face today

Traditional churn models rely on behavioral data—usage patterns, login frequency, payment history. But customers tell you exactly why they're leaving in every service interaction. That signal is locked in unstructured conversation data.

Without it, you're predicting churn without understanding it. You can't fix what you can't explain.

Churn drivers are invisible

Models predict who, not why

Save attempts aren't tracked

No visibility into what offers work

Customer voice is lost

Verbatims buried in transcripts no one reads

THE SOLUTION

AI-powered churn signal extraction

Queryboost analyzes every customer conversation and extracts structured churn attributes like intent, drivers, risk level, save outcomes, and more.

  • Detect churn intent before it shows in behavior
  • Identify specific drivers: price, service, competitor
  • Track save attempt effectiveness by offer type
  • Build explainable churn models with real customer voice

AI ATTRIBUTES

Structured churn signals from every conversation

Every interaction is analyzed and returns schema-conforming attributes ready for your retention models and dashboards. Define your own prompt and schema to extract exactly what you need.

churn_intentboolean

Did the customer express intent to cancel, leave, or switch?

churn_driverenum
priceservice_qualitycompetitorlife_change+2 more

Primary reason driving the churn consideration

risk_levelenum
nonelowmediumhigh

Overall churn risk based on conversation signals

save_attemptboolean

Did the agent attempt to retain the customer?

offer_acceptedboolean

Did the customer accept the retention offer?

competitor_mentionboolean

Did the customer mention a specific competitor?

price_sensitivityenum
nonelowmediumhigh

How price-sensitive is this customer?

reasoningstring

Natural language explanation of the churn analysis

evidence_text_spanslist of strings

Exact customer quotes supporting the classification

+

Define additional attributes for your retention models

The prompt and output schema are fully customizable. Extract attributes tailored to your churn taxonomy, customer segments, and retention playbooks.

WHY THIS IS POWERFUL

From prediction to prevention

Explain churn, not just predict it

Add conversation-derived features to your models. Understand the 'why' behind every churn prediction.

Optimize save playbooks

Track which offers work for which drivers. Stop guessing, start measuring retention intervention effectiveness.

Quantify churn drivers

Report to leadership exactly how much churn is driven by price vs. service vs. competition. Allocate resources accordingly.

APPLICATIONS

Built for retention analytics teams

Churn model enrichment

Add structured conversation features to your existing churn models. Improve prediction accuracy with intent and driver signals.

Save rate optimization

Analyze which retention offers work best for each churn driver. A/B test playbooks with real outcome data.

Executive churn reporting

Quantify churn by driver category. Show leadership exactly why customers are leaving and what it would take to retain them.

Early warning system

Detect churn signals in conversations before they appear in behavioral data. Intervene earlier, save more.

Ready to unlock churn signals in your conversation data?

See how Queryboost can power your retention analytics at scale.

Request a demo