SOLUTION

Customer Service Operations

Improve resolution rates, reduce repeat contacts, and elevate agent performance with AI-extracted insights from every conversation.

QUERYBOOST AI PROMPT
Analyze this customer service interaction: {transcript}
Extract the following:
1. Was the issue resolved?
2. Customer sentiment and emotions
3. Did customer express intent to cancel?
4. Did agent provide proper greeting?
Return structured analysis with reasoning.
AI OUTPUT SCHEMA
resolved: boolean
sentiment: enum[positive, neutral, negative]
emotions: list of strings
cancel_intent: boolean
greeted: boolean
reasoning: string
Scroll right for more →
id
agent
cust
transcript
resolved
sentiment
emotions
cancel_intent
greeted
reasoning
10001
A1000
C1000
Hi, I've been on hold for 45 minutes and no one can help me. This is ridiculous. I want to cancel my service.
10002
A1017
C1023
Thank you so much for your help today! You resolved my billing issue quickly and I really appreciate it.
10003
A1034
C1046
Yeah whatever. Can you just transfer me to someone who actually knows what they're doing?
10004
A1051
C1069
I understand your frustration. Let me look into this right away and get this sorted for you.
10005
A1068
C1092
Look, I've called three times about this. If you can't fix it today, I'm switching to your competitor.
10006
A1085
C1115
That's not my problem. You should have read the terms and conditions before signing up.
10007
A1102
C1138
Perfect, that makes sense. Thanks for explaining it so clearly. Have a great day!
10008
A1119
C1161
I'm not sure why I'm being charged extra this month. Can you help me understand my bill?
10009
A1136
C1184
This is the worst customer service I've ever experienced. I'm posting about this online.
10010
A1153
C1207
No worries at all. These things happen. Thanks for getting back to me so quickly.
10011
A1170
C1230
I've been a customer for 10 years and this is how you treat me? Unbelievable.
10012
A1187
C1253
Great, the issue is fixed now. I really appreciate your patience in walking me through it.
10013
A1204
C1276
Fine. I guess I'll just have to deal with it then. Bye.
10014
A1221
C1299
I want to upgrade my plan. Can you tell me about the premium options?
10015
A1238
C1322
Why do I have to keep repeating myself? I already explained this to the last agent.
10016
A1255
C1345
Hi, I've been on hold for 45 minutes and no one can help me. This is ridiculous. I want to cancel my service.
10017
A1272
C1368
Thank you so much for your help today! You resolved my billing issue quickly and I really appreciate it.
10018
A1289
C1391
Yeah whatever. Can you just transfer me to someone who actually knows what they're doing?
10019
A1306
C1414
I understand your frustration. Let me look into this right away and get this sorted for you.
10020
A1323
C1437
Look, I've called three times about this. If you can't fix it today, I'm switching to your competitor.
10021
A1340
C1460
That's not my problem. You should have read the terms and conditions before signing up.
10022
A1357
C1483
Perfect, that makes sense. Thanks for explaining it so clearly. Have a great day!
10023
A1374
C1506
I'm not sure why I'm being charged extra this month. Can you help me understand my bill?
10024
A1391
C1529
This is the worst customer service I've ever experienced. I'm posting about this online.
10025
A1408
C1552
No worries at all. These things happen. Thanks for getting back to me so quickly.
10026
A1425
C1575
I've been a customer for 10 years and this is how you treat me? Unbelievable.
10027
A1442
C1598
Great, the issue is fixed now. I really appreciate your patience in walking me through it.
10028
A1459
C1621
Fine. I guess I'll just have to deal with it then. Bye.
10029
A1476
C1644
I want to upgrade my plan. Can you tell me about the premium options?
10030
A1493
C1667
Why do I have to keep repeating myself? I already explained this to the last agent.
10031
A1510
C1690
Hi, I've been on hold for 45 minutes and no one can help me. This is ridiculous. I want to cancel my service.
10032
A1527
C1713
Thank you so much for your help today! You resolved my billing issue quickly and I really appreciate it.
10033
A1544
C1736
Yeah whatever. Can you just transfer me to someone who actually knows what they're doing?
10034
A1561
C1759
I understand your frustration. Let me look into this right away and get this sorted for you.
10035
A1578
C1782
Look, I've called three times about this. If you can't fix it today, I'm switching to your competitor.
10036
A1595
C1805
That's not my problem. You should have read the terms and conditions before signing up.
10037
A1612
C1828
Perfect, that makes sense. Thanks for explaining it so clearly. Have a great day!
10038
A1629
C1851
I'm not sure why I'm being charged extra this month. Can you help me understand my bill?
10039
A1646
C1874
This is the worst customer service I've ever experienced. I'm posting about this online.
10040
A1663
C1897
No worries at all. These things happen. Thanks for getting back to me so quickly.
10041
A1680
C1920
I've been a customer for 10 years and this is how you treat me? Unbelievable.
10042
A1697
C1943
Great, the issue is fixed now. I really appreciate your patience in walking me through it.
10043
A1714
C1966
Fine. I guess I'll just have to deal with it then. Bye.
10044
A1731
C1989
I want to upgrade my plan. Can you tell me about the premium options?
10045
A1748
C2012
Why do I have to keep repeating myself? I already explained this to the last agent.
10046
A1765
C2035
Hi, I've been on hold for 45 minutes and no one can help me. This is ridiculous. I want to cancel my service.
10047
A1782
C2058
Thank you so much for your help today! You resolved my billing issue quickly and I really appreciate it.
10048
A1799
C2081
Yeah whatever. Can you just transfer me to someone who actually knows what they're doing?
10049
A1816
C2104
I understand your frustration. Let me look into this right away and get this sorted for you.
10050
A1833
C2127
Look, I've called three times about this. If you can't fix it today, I'm switching to your competitor.
10051
A1850
C2150
That's not my problem. You should have read the terms and conditions before signing up.
10052
A1867
C2173
Perfect, that makes sense. Thanks for explaining it so clearly. Have a great day!
10053
A1884
C2196
I'm not sure why I'm being charged extra this month. Can you help me understand my bill?
10054
A1901
C2219
This is the worst customer service I've ever experienced. I'm posting about this online.
10055
A1918
C2242
No worries at all. These things happen. Thanks for getting back to me so quickly.
10056
A1935
C2265
I've been a customer for 10 years and this is how you treat me? Unbelievable.
10057
A1952
C2288
Great, the issue is fixed now. I really appreciate your patience in walking me through it.
10058
A1969
C2311
Fine. I guess I'll just have to deal with it then. Bye.
10059
A1986
C2334
I want to upgrade my plan. Can you tell me about the premium options?
10060
A2003
C2357
Why do I have to keep repeating myself? I already explained this to the last agent.
10061
A2020
C2380
Hi, I've been on hold for 45 minutes and no one can help me. This is ridiculous. I want to cancel my service.
10062
A2037
C2403
Thank you so much for your help today! You resolved my billing issue quickly and I really appreciate it.
10063
A2054
C2426
Yeah whatever. Can you just transfer me to someone who actually knows what they're doing?
10064
A2071
C2449
I understand your frustration. Let me look into this right away and get this sorted for you.
10065
A2088
C2472
Look, I've called three times about this. If you can't fix it today, I'm switching to your competitor.
10066
A2105
C2495
That's not my problem. You should have read the terms and conditions before signing up.
10067
A2122
C2518
Perfect, that makes sense. Thanks for explaining it so clearly. Have a great day!
10068
A2139
C2541
I'm not sure why I'm being charged extra this month. Can you help me understand my bill?
10069
A2156
C2564
This is the worst customer service I've ever experienced. I'm posting about this online.
10070
A2173
C2587
No worries at all. These things happen. Thanks for getting back to me so quickly.
10071
A2190
C2610
I've been a customer for 10 years and this is how you treat me? Unbelievable.
10072
A2207
C2633
Great, the issue is fixed now. I really appreciate your patience in walking me through it.
10073
A2224
C2656
Fine. I guess I'll just have to deal with it then. Bye.
10074
A2241
C2679
I want to upgrade my plan. Can you tell me about the premium options?
10075
A2258
C2702
Why do I have to keep repeating myself? I already explained this to the last agent.
10076
A2275
C2725
Hi, I've been on hold for 45 minutes and no one can help me. This is ridiculous. I want to cancel my service.
10077
A2292
C2748
Thank you so much for your help today! You resolved my billing issue quickly and I really appreciate it.
10078
A2309
C2771
Yeah whatever. Can you just transfer me to someone who actually knows what they're doing?
10079
A2326
C2794
I understand your frustration. Let me look into this right away and get this sorted for you.
10080
A2343
C2817
Look, I've called three times about this. If you can't fix it today, I'm switching to your competitor.
10081
A2360
C2840
That's not my problem. You should have read the terms and conditions before signing up.
10082
A2377
C2863
Perfect, that makes sense. Thanks for explaining it so clearly. Have a great day!
10083
A2394
C2886
I'm not sure why I'm being charged extra this month. Can you help me understand my bill?
10084
A2411
C2909
This is the worst customer service I've ever experienced. I'm posting about this online.
10085
A2428
C2932
No worries at all. These things happen. Thanks for getting back to me so quickly.
10086
A2445
C2955
I've been a customer for 10 years and this is how you treat me? Unbelievable.
10087
A2462
C2978
Great, the issue is fixed now. I really appreciate your patience in walking me through it.
10088
A2479
C3001
Fine. I guess I'll just have to deal with it then. Bye.
10089
A2496
C3024
I want to upgrade my plan. Can you tell me about the premium options?
10090
A2513
C3047
Why do I have to keep repeating myself? I already explained this to the last agent.
10091
A2530
C3070
Hi, I've been on hold for 45 minutes and no one can help me. This is ridiculous. I want to cancel my service.
10092
A2547
C3093
Thank you so much for your help today! You resolved my billing issue quickly and I really appreciate it.
10093
A2564
C3116
Yeah whatever. Can you just transfer me to someone who actually knows what they're doing?
10094
A2581
C3139
I understand your frustration. Let me look into this right away and get this sorted for you.
10095
A2598
C3162
Look, I've called three times about this. If you can't fix it today, I'm switching to your competitor.
10096
A2615
C3185
That's not my problem. You should have read the terms and conditions before signing up.
10097
A2632
C3208
Perfect, that makes sense. Thanks for explaining it so clearly. Have a great day!
10098
A2649
C3231
I'm not sure why I'm being charged extra this month. Can you help me understand my bill?
10099
A2666
C3254
This is the worst customer service I've ever experienced. I'm posting about this online.
10100
A2683
C3277
No worries at all. These things happen. Thanks for getting back to me so quickly.
10101
A2700
C3300
I've been a customer for 10 years and this is how you treat me? Unbelievable.
10102
A2717
C3323
Great, the issue is fixed now. I really appreciate your patience in walking me through it.
10103
A2734
C3346
Fine. I guess I'll just have to deal with it then. Bye.
10104
A2751
C3369
I want to upgrade my plan. Can you tell me about the premium options?
10105
A2768
C3392
Why do I have to keep repeating myself? I already explained this to the last agent.
10106
A2785
C3415
Hi, I've been on hold for 45 minutes and no one can help me. This is ridiculous. I want to cancel my service.
10107
A2802
C3438
Thank you so much for your help today! You resolved my billing issue quickly and I really appreciate it.
10108
A2819
C3461
Yeah whatever. Can you just transfer me to someone who actually knows what they're doing?
10109
A2836
C3484
I understand your frustration. Let me look into this right away and get this sorted for you.
10110
A2853
C3507
Look, I've called three times about this. If you can't fix it today, I'm switching to your competitor.
10111
A2870
C3530
That's not my problem. You should have read the terms and conditions before signing up.
10112
A2887
C3553
Perfect, that makes sense. Thanks for explaining it so clearly. Have a great day!
10113
A2904
C3576
I'm not sure why I'm being charged extra this month. Can you help me understand my bill?
10114
A2921
C3599
This is the worst customer service I've ever experienced. I'm posting about this online.
10115
A2938
C3622
No worries at all. These things happen. Thanks for getting back to me so quickly.
10116
A2955
C3645
I've been a customer for 10 years and this is how you treat me? Unbelievable.
10117
A2972
C3668
Great, the issue is fixed now. I really appreciate your patience in walking me through it.
10118
A2989
C3691
Fine. I guess I'll just have to deal with it then. Bye.
10119
A3006
C3714
I want to upgrade my plan. Can you tell me about the premium options?
10120
A3023
C3737
Why do I have to keep repeating myself? I already explained this to the last agent.
10121
A3040
C3760
Hi, I've been on hold for 45 minutes and no one can help me. This is ridiculous. I want to cancel my service.
10122
A3057
C3783
Thank you so much for your help today! You resolved my billing issue quickly and I really appreciate it.
10123
A3074
C3806
Yeah whatever. Can you just transfer me to someone who actually knows what they're doing?
10124
A3091
C3829
I understand your frustration. Let me look into this right away and get this sorted for you.
10125
A3108
C3852
Look, I've called three times about this. If you can't fix it today, I'm switching to your competitor.
10126
A3125
C3875
That's not my problem. You should have read the terms and conditions before signing up.
10127
A3142
C3898
Perfect, that makes sense. Thanks for explaining it so clearly. Have a great day!
10128
A3159
C3921
I'm not sure why I'm being charged extra this month. Can you help me understand my bill?
10129
A3176
C3944
This is the worst customer service I've ever experienced. I'm posting about this online.
10130
A3193
C3967
No worries at all. These things happen. Thanks for getting back to me so quickly.
10131
A3210
C3990
I've been a customer for 10 years and this is how you treat me? Unbelievable.
10132
A3227
C4013
Great, the issue is fixed now. I really appreciate your patience in walking me through it.
10133
A3244
C4036
Fine. I guess I'll just have to deal with it then. Bye.
10134
A3261
C4059
I want to upgrade my plan. Can you tell me about the premium options?
10135
A3278
C4082
Why do I have to keep repeating myself? I already explained this to the last agent.
10136
A3295
C4105
Hi, I've been on hold for 45 minutes and no one can help me. This is ridiculous. I want to cancel my service.
10137
A3312
C4128
Thank you so much for your help today! You resolved my billing issue quickly and I really appreciate it.
10138
A3329
C4151
Yeah whatever. Can you just transfer me to someone who actually knows what they're doing?
10139
A3346
C4174
I understand your frustration. Let me look into this right away and get this sorted for you.
10140
A3363
C4197
Look, I've called three times about this. If you can't fix it today, I'm switching to your competitor.
10141
A3380
C4220
That's not my problem. You should have read the terms and conditions before signing up.
10142
A3397
C4243
Perfect, that makes sense. Thanks for explaining it so clearly. Have a great day!
10143
A3414
C4266
I'm not sure why I'm being charged extra this month. Can you help me understand my bill?
10144
A3431
C4289
This is the worst customer service I've ever experienced. I'm posting about this online.
10145
A3448
C4312
No worries at all. These things happen. Thanks for getting back to me so quickly.
10146
A3465
C4335
I've been a customer for 10 years and this is how you treat me? Unbelievable.
10147
A3482
C4358
Great, the issue is fixed now. I really appreciate your patience in walking me through it.
10148
A3499
C4381
Fine. I guess I'll just have to deal with it then. Bye.
10149
A3516
C4404
I want to upgrade my plan. Can you tell me about the premium options?
10150
A3533
C4427
Why do I have to keep repeating myself? I already explained this to the last agent.
10151
A3550
C4450
Hi, I've been on hold for 45 minutes and no one can help me. This is ridiculous. I want to cancel my service.
10152
A3567
C4473
Thank you so much for your help today! You resolved my billing issue quickly and I really appreciate it.
10153
A3584
C4496
Yeah whatever. Can you just transfer me to someone who actually knows what they're doing?
10154
A3601
C4519
I understand your frustration. Let me look into this right away and get this sorted for you.
10155
A3618
C4542
Look, I've called three times about this. If you can't fix it today, I'm switching to your competitor.
10156
A3635
C4565
That's not my problem. You should have read the terms and conditions before signing up.
10157
A3652
C4588
Perfect, that makes sense. Thanks for explaining it so clearly. Have a great day!
10158
A3669
C4611
I'm not sure why I'm being charged extra this month. Can you help me understand my bill?
10159
A3686
C4634
This is the worst customer service I've ever experienced. I'm posting about this online.
10160
A3703
C4657
No worries at all. These things happen. Thanks for getting back to me so quickly.
10161
A3720
C4680
I've been a customer for 10 years and this is how you treat me? Unbelievable.
10162
A3737
C4703
Great, the issue is fixed now. I really appreciate your patience in walking me through it.
10163
A3754
C4726
Fine. I guess I'll just have to deal with it then. Bye.
10164
A3771
C4749
I want to upgrade my plan. Can you tell me about the premium options?
10165
A3788
C4772
Why do I have to keep repeating myself? I already explained this to the last agent.
10166
A3805
C4795
Hi, I've been on hold for 45 minutes and no one can help me. This is ridiculous. I want to cancel my service.
10167
A3822
C4818
Thank you so much for your help today! You resolved my billing issue quickly and I really appreciate it.
10168
A3839
C4841
Yeah whatever. Can you just transfer me to someone who actually knows what they're doing?
10169
A3856
C4864
I understand your frustration. Let me look into this right away and get this sorted for you.
10170
A3873
C4887
Look, I've called three times about this. If you can't fix it today, I'm switching to your competitor.
10171
A3890
C4910
That's not my problem. You should have read the terms and conditions before signing up.
10172
A3907
C4933
Perfect, that makes sense. Thanks for explaining it so clearly. Have a great day!
10173
A3924
C4956
I'm not sure why I'm being charged extra this month. Can you help me understand my bill?
10174
A3941
C4979
This is the worst customer service I've ever experienced. I'm posting about this online.
10175
A3958
C5002
No worries at all. These things happen. Thanks for getting back to me so quickly.
10176
A3975
C5025
I've been a customer for 10 years and this is how you treat me? Unbelievable.
10177
A3992
C5048
Great, the issue is fixed now. I really appreciate your patience in walking me through it.
10178
A1009
C5071
Fine. I guess I'll just have to deal with it then. Bye.
10179
A1026
C5094
I want to upgrade my plan. Can you tell me about the premium options?
10180
A1043
C5117
Why do I have to keep repeating myself? I already explained this to the last agent.
10181
A1060
C5140
Hi, I've been on hold for 45 minutes and no one can help me. This is ridiculous. I want to cancel my service.
10182
A1077
C5163
Thank you so much for your help today! You resolved my billing issue quickly and I really appreciate it.
10183
A1094
C5186
Yeah whatever. Can you just transfer me to someone who actually knows what they're doing?
10184
A1111
C5209
I understand your frustration. Let me look into this right away and get this sorted for you.
10185
A1128
C5232
Look, I've called three times about this. If you can't fix it today, I'm switching to your competitor.
10186
A1145
C5255
That's not my problem. You should have read the terms and conditions before signing up.
10187
A1162
C5278
Perfect, that makes sense. Thanks for explaining it so clearly. Have a great day!
10188
A1179
C5301
I'm not sure why I'm being charged extra this month. Can you help me understand my bill?
10189
A1196
C5324
This is the worst customer service I've ever experienced. I'm posting about this online.
10190
A1213
C5347
No worries at all. These things happen. Thanks for getting back to me so quickly.
10191
A1230
C5370
I've been a customer for 10 years and this is how you treat me? Unbelievable.
10192
A1247
C5393
Great, the issue is fixed now. I really appreciate your patience in walking me through it.
10193
A1264
C5416
Fine. I guess I'll just have to deal with it then. Bye.
10194
A1281
C5439
I want to upgrade my plan. Can you tell me about the premium options?
10195
A1298
C5462
Why do I have to keep repeating myself? I already explained this to the last agent.
10196
A1315
C5485
Hi, I've been on hold for 45 minutes and no one can help me. This is ridiculous. I want to cancel my service.
10197
A1332
C5508
Thank you so much for your help today! You resolved my billing issue quickly and I really appreciate it.
10198
A1349
C5531
Yeah whatever. Can you just transfer me to someone who actually knows what they're doing?
10199
A1366
C5554
I understand your frustration. Let me look into this right away and get this sorted for you.
10200
A1383
C5577
Look, I've called three times about this. If you can't fix it today, I'm switching to your competitor.

THE CHALLENGE

What operations teams face today

Customer service teams handle thousands of interactions daily. Understanding what's actually happening—resolution rates, customer sentiment, agent performance—requires listening to calls or reading transcripts manually.

Traditional analytics only capture surface metrics. The real insights are buried in unstructured conversation data that's impossible to analyze at scale with traditional tools.

Low resolution rates

Customers calling back for the same issue

Inconsistent agent performance

No visibility into greeting, empathy, or tone

Hidden churn signals

Cancel intent buried in conversation context

THE SOLUTION

AI-powered conversation intelligence

Queryboost analyzes every customer interaction and extracts structured insights like resolution status, sentiment, emotions, agent behavior, and more.

  • Analyze 100% of conversations, not samples
  • Detect customer emotions and cancel intent
  • Score agent performance on every call
  • Surface issues before they become churn

AI ATTRIBUTES

Structured output for every conversation

Every interaction is analyzed and returns schema-conforming attributes ready for your dashboards and workflows. Define your own prompt and schema to extract exactly what you need.

resolvedboolean

Was the customer's issue resolved in this interaction?

sentimentenum
positiveneutralnegative

Overall customer sentiment during the conversation

emotionslist of strings
frustratedangryconfusedgrateful+6 more

Specific emotions detected throughout the interaction

cancel_intentboolean

Did the customer express intent to cancel or churn?

greetedboolean

Did the agent provide a proper greeting?

offer_pitchedboolean

Did the agent pitch a retention offer, upsell, or solution?

call_pollutionboolean

Was this contact avoidable through self-service or better routing?

reasoningstring

Natural language explanation of the analysis

evidence_text_spanslist of strings

Snippets of the conversation as supporting evidence

+

Define additional attributes for your operations needs

The prompt and output schema are fully customizable. Extract attributes tailored to your team's KPIs, QA criteria, and operational workflows.

WHY THIS IS POWERFUL

From anecdotes to analytics

Improve resolution rates

Identify why issues aren't being resolved and coach agents on specific behaviors that drive first-call resolution.

Elevate agent performance

Automated QA scoring on every call. Surface coaching opportunities without listening to random samples.

Reduce churn proactively

Catch cancel intent in real-time. Route at-risk customers to retention specialists before they leave.

Ready to transform your customer service operations?

See how Queryboost can analyze your conversation data at scale.

Request a demo